"The Profitable Choice For Your Business"
Mr. Roper created Accurate Hospitality Services with a core belief that in these changing times businesses can't afford to bring on more staff for training, quality controls, risk management, franchise compliance and customer service enhancements. Companies large and small are having to permanently cut back staff and do more with less. There is a defined need for an experienced third party company that specializes in restaurant, bar, hotel and retail operations both front & back of the house.
Mr Roper has over 30 years of hospitality industry experience which proudly started at age 17 as a Marriott Banquet Housemen setting tables and chairs. As his career grew into management, he performed his professional services in 37 different hotels & resorts nationwide with some that included....The JW Marriott Washington DC, Marriott Marquee New York, Omni Inner Harbor Baltimore, Doubletree Chicago, Hilton Oceanfront Resort Daytona Beach, Sheraton Golf Resort Fredericksburg, Virginia as well as Area Training Manager for The Latham Hotels in Washington, Baltimore and Philadelphia. A seasoned hospitality professional with experience in all market segments: Suburban, Downtown, Resort, Airport and Pre-Opening Properties.
Mr Roper has directed hotel and resort operations for industry brands such as Marriott, Hilton, Sheraton, Omni, Guest Quarters Suites, Holiday Inn and management companies that include: Meristar, Beacon, HEI, Pyramid Hotel Group and Ocean Properties.
His career has concentrated mostly on food and beverage that included executive level positions of Regional Director of Food & Beverage, Hotel General Manager, Vice President of Recruiting and Regional Human Resource Trainer. Mr. Roper has developed and managed budgets and revenues that exceeded 80 million dollar per year, implemented corporate brand standards, negotiated vendor contracts on a local and national level and has written training manuals and job descriptions that met ADA requirements
Stan has been an officer and member of the National Association of Catering Executives for the Chicago, Baltimore and Washington DC chapters and was a working member of the group who chartered the Baltimore Chapter of NACE. He is past and present member of the Central Florida Hotel & Lodging Association, Florida Restaurant Association in addition he has been a board member for: The Florida Museum of Art, DeLand Naval Air Station Museum and The House Next Door (Sponsored by The United Way).
He believes in the continuous networking of hospitality executives and his depth of experience will give AHS clients a seamless transition to meet their profitability goals.
Contact Mr. Roper at AHS's Central Florida Office
Field Sales Manager Southeast
Mr. Brown is originally from Port Orange, Florida & comes to AHS after a successful management position in Florida for Lakes & Right of Ways. He is certified by the State of Florida's Fish and Wildlife Conservation Commission. Prior to his professional career Andrew recieved a full football scholarship to Charleston Southern University where he excelled as a punter and kicker. Mr. Brown's territory will be in the southeast region covering South Carolina, Georgia and North Florida
Contact Mr. Brown at AHS's Central Florida Office
Field Sales Manager
Ms. Palmisano is a graduate of the University of Central Florida and is continuing her studies for her masters degree. She joins our sales team to enhance the awareness of AHS to East and Central Orlando establishments. Originally from Wisconson, Gina brings to AHS a strong work ethic and a passion for the Green Bay Packers. She has many years experience in the retail sales industry including leadership roles with the Victoria Secret Stores and is committed to getting Accurate Hospitality Services to the next level.
Contact Ms. Palmisano at AHS's Central Florida Office
With 25 years in the hospitality industry Ms. Gaines offers AHS a high level of experience in group room catering & convention service clients. She has held titles of Director of Sales & Marketing, Director of Food & Beverage, Director of Catering & Convention Services in many highly rated hotels & resorts nationwide. Some of which include: Carefree Resort & Villas, Phoneix, Arizona, Marriott Downtown Chicago, Doubletree Downtown Chicago, Virginia Beach Resort Hotel and Conference Center, The Richmond Hilton & The Westin Richmond.
She has been assigned to several locations around the country that include Los Angeles, Phoenix, Chicago, Philadelphia, Virginia Beach & Richmond. Ms. Gaines is based in our mid-atlantic region. In addition to her everyday duties for the Mid Atlantic and North Carolina regions, she will work in conjunction with the Washington DC office to drive the awareness of our mystery shopper program for catering companies, hotels & free standing restaurants.
Contact Mrs Gaines at
Director of Business Development
Ms. Hinds is a major part of our future success. She brings to AHS 25 years experience working the Washington DC region. After receiving her degree from Montgomery College, Michelle has held leadership roles in the hospitality, healthcare and sales industry. The majority of Michelle's career was focusing her talent and expertise to the Healthcare industry using her experience and knowledge to increase client revenue & customer growth.
Contact Ms. Hinds
DC Office 301-273-5200
Sam Cohen CFM, FMA, RPA
AHS Facilities Services Advisor
Mr. Cohen brings to AHS a certified facilities management professional with 20 years experience managing operations and maintenance for diverse real estate portfolios. His primary focus is on strategic planning, sustainability, regulatory compliance and business continuity planning, emergency preparedness and risk management.
His career spans a variety of industries including Hospitality, Banking, Research & Development, Information Technology and Data Centers. Previous assignments include companies such as: Hilton Hotels, Residence Inn, Village Resorts International, Beacon Hotels, Aspen Hotel Management, Coresite Realty, Cisco Systems, Lucent Technologies, Elevations Credit Union, Trammell Crow Company, National City Corporation, American Hotel & Motel Association, International Facility Management Association, Colorado Green Building Guild, City of Boulder Energy Smart Program, Dairy Art Center-Boulder Colorado.
Mr. Cohen will advise our clients on:
Contact Mr. Cohen
- Outsourced facility services
- Strategic facilities planning
- Business continuity planning
Founder & Managing Director
Dean P. Minnerly
Mr Minnerly will assist Accurate Hospitality Services to grow our presence in the Dallas market.
Mr. Minnerly is a graduate of Old Dominion University
and has a BS degree from the College of William & Mary.
Dean served our country with the U.S. Army Special Forces and was a Martial Arts Instructor for the Los Angeles County Sheriff's Department.
After his military service in the late 70's Mr. Minnerly began his restaurant/bar career as bartender, bar manager and in late 1980's became part owner of restaurants in Nags Head, North Carolina & Santa Clarita, California
Contact Mr. Minnerly
Los Angeles, California
Joe comes to AHS with 10 years bar/restaurant business experience in New York City. During his time in New York City, he managed two of the busiest Gastro pubs in Times Square. Previous to his time in NYC, Joe was the Director Sales and Marketing for a 10,000 seat arena and Convention Center in Northern Illinois. Mr. Coots oversaw every aspect of marketing, selling, and booking this venue. Joe has been a major part of AHS exposure and introduction to the Southern California region. As Donato Rappa takes over the leadership in Los Angeles for AHS, Joe will bring Accurate Hospitality Services a broader range of exposure nationwide as he will be on the road helping us to drive sales nationally.
Contact Mr. Coots at
Accurate Hospitality Services, LLC ® Offices : Central / South Florida, Denver, Richmond, Los Angeles, Detroit, Dallas & Washington D.C.
Donato D. Rappa
Los Angeles, California
Donato brings AHS many years of bar, restaurant and operations experience in the Chicago and Los Angeles areas. One of Donato's strengths is inventory management & liquor controls. Mr. Rappa has a sharpe, detailed approach to marketing, selling and driving revenue for any food & beverage locations. Donato’s deep involvement in the restaurant and bar community for the greater Los Angeles area has opened an avenue for him to keep expanding AHS. Donato is an expert bar spotter and has been requested by our Los Angeles clients to fix their issues.
Contact Mr. Rappa at
Christopher R. Myers, CHA
Mr. Myers is a hospitality & golf club executive with over 20 years management experience. Chis is leading the charge in developing and promoting AHS's Golf Secret Shopper and Quality Assurance programs. This program is available to all Club public & private. Mr. Myers is a strategic leader able to develop and manage autonomous teams focused on quality, cost containment and guest/member services.
Christopher is assisting AHS with it's growth in the Mid West and has been a General Manager and Golf Course Superintendent. Many prestigious Golf Clubs and Resorts have called upon Chris for his experience and consultation such as: Prestwick Village Golf Club, Highland Township, MI , The Belmont Country Club, Perrysburg, OH, Western Golf & Country Club, Redford, MI, St. Petersburg Country Club, St. Petersburg, FL, Saddlebrook Resorts., Wesley Chapel, FL, Bloomfield Hills Country Club, Bloomfield Hills MI
He has his BS, Business Administration from Century University. He has continued his education with programs at Michigan State University, Harvard Law School & University of Georgia
Mr. Myers has earned his Certified Hotel Administrator ( CHA ) from The American Hotel and Lodging Association
Contact Mr. Myers at
Mid West Office 586-484-8903
Fort Lauderdale, Florida
Accurate Hospitality is very pleased to have Hanly working in our South Florida Operation. She has passion for the hospitality industry, is result driven and a highly experienced hospitality executive.
For Starwood Hotels and Resorts, Ms. Walker pioneered the VIP/SPG program by developing and implementing SOPs. In addition to training Front Desk staff members on the new protocol. Ensured VIPs expectations were exceeded. With Starwood she held the positions of: Rooms Controller, Front Desk Supervisor and evening MOD. Developed and executed sustainability initiatives for Starwood's 30/20 goals, thus implementing a new Single-Stream recycling program and launched on-property composting. Worked closely with the management team and Starwood Corporate to ensure that memorable experiences were created for VIP/Platinum guests, thus reinforcing their loyalty to Starwood.
Hanly's duties included, but were not limited to: Employee and department team training, ensure brand standards and department goals were met. Managed hotel inventory and productivity goals, motivated associates to exceed expectations, implemented training/coaching techniques, and oversaw multiple projects that contributed to the success of her property's bottom line.
In her spare time Ms Walker volunteers for the Big Brother & Big Sister programs and has traveled to South Africa donating her time helping children at the Luvuyo Orphanage, South Africa.
Hanly is a graduate of the University of Delaware - Lerner College of Business and Economics. Has a Bachelor of Science (BS), Hotel, Restaurant & Institutional Management. Completed University of Delaware's Vita Nova satellite restaurant training (including front of the house, back of the house and management) and University of Delaware's Courtyard Marriott hotel practicum.
Contact Ms. Walker at AHS's South Florida Office
Phone : 800-983-2937
With over 20 years in the hospitality industry, Mr. Taylor brings a high level of restaurant operation experience to AHS. His exposure ranges from concept development to front and back house operations. Scott has concentrated his career mostly in Miami and the Florida Keys. He started his career in Lahaina Hawaii.
Mr Taylor started developing his management talents at the Ritz Carlton in Kapalua Hawaii then transitioned to the Marriott Delray Beach and senior level positions at the Westin Key West, Florida. After excelling in hotels & resorts he went into independant restaurant development.
Mr Taylor was managing partner with the highly acclaimed Key West restaurant Blue Heaven. He was able to get Oprah Winfrey's attention to have his restaurant appear on her television talk show. He then went on to develop another successful restaurant concept Kaya Island Eats. This location was consistently ranked in the top 10 on Trip Advisor.
In addition to his other restaurant ventures and involvement in Miami, AHS is very please to have Scott joining us as a Operations Manager and Advisor to our team. In conjunction with our Ft. Lauderdale office, Scott will assist us to grow our awareness in the Miami and Florida Keys market.
Contact Mr. Taylor at AHS's Miami Florida Office